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Empire CRM provides users with the powerful tools they need to help convert opportunities into new business and new business into repeat business. Users can track leads, manage activities and monitor follow-up with seamless calendar interfacing and automated alerts. Built with social capabilities ingrained—not added on—Empire CRM is the ideal solution for building stronger business relationships with less effort.
- Ingrained social structure and intuitive functionality makes it simple for anyone to learn and use.
- Increase sales productivity through simplified data entry.
- Improve customer service with flexible communication channels for clients.
- Streamline follow-through by integrating individual profiles with scheduling.
- Consolidate information by attaching supporting documents to activities.
- Centrally stored data creates an enterprise-wide user network so you have a complete view of your customer’s information. Your employees can keep track of all customer-related activity—meetings, demonstrations, emails, problems—so your entire team is always up to date.
The Empire Suite software package features everything needed to successfully take a project from inception to completion including: the powerful Empire Mobile, Empire CALENDAR and Microsoft Project Applications. It does not matter if your organization has a single office and department doing all of your business in a single currency or you have complex needs such as multiple office and department accounting, multi-currency, varying revenue recognition methodologies (time and materials, fixed price, scheduled, etc.) or sophisticated transfer pricing needs; Empire SUITE can be configured to meet your needs. Everything required to run your business, streamline operations and simplify tasks is here, developed and designed for the sole purpose of increasing your business’s profitability by improving productivity.
- Increase profitability and improve productivity with a comprehensive business solutions system that successfully takes projects from inception to completion.
- Save time and effort with turnkey implementation and ease-of-use that requires minimal user training.
- Adapt to changing business or market conditions with one-on-one assistance from our technicians who will work with you to develop customizations tailored to your business.
- Comprehensive billing functionality supports retainer, time and materials, milestone, advance and split billing.
- Optimize profitability through better visibility of project activity across the entire project lifecycle.
- Improve cash flow with accelerated invoicing and reduced administrative costs.
Empire PROJECT allows users to successfully manage a project to completion by easily tracking and efficiently adjusting hours, costs, staff resource schedules, and more. View an entire project’s lifecycle at a glance or quickly delve into the details for a better understanding of, and greater control over, your company’s business efforts.
- Increase productivity with automated population of timesheet and assignment information.
- Streamline cross-departmental communication by integrating project, resource, scheduling, financial, and task information.
- Bolster productivity by reducing redundant data entry and project progress errors.
- Improve cost control by providing managers with real-time project and financial results.
Empire TIME provides everything needed to track, record, and manage employee time and expenditures for a seamless transition to invoicing or chargeback. It integrates with Empire TIME OFF, an innovative tool for managing employee time off, and Empire CALENDAR, which creates a single point of entry through Microsoft Outlook to manage one’s email, calendar, timesheets, and expense reports. Empire MOBILE is our new Apple iOS and Android-based application for capturing time, expense, mileage and much more. Empire TIME is trusted by many of the world’s most profitable companies and is implemented in over 40 countries.
- Increase compliance and accountability through flexible configuration, which reflects and reinforces your organization’s time and expense policies.
- Gain efficiencies and reduce costs by improving processes for capturing and managing employee expenses.
- Improve management decision making through the availability of real-time time and expense data.
- Improve accuracy and speed in the collection of time and expense data with a variety of options for capturing time and expenses: web-based software, mobile applications, credit card expense downloads, and through integration with Microsoft Outlook using our Empire CALENDAR plug-in.
- Flexibility and adaptability to accommodate users across multiple regions with different requirements and to change as organizational policies evolve.
- Improve time off management by integrating Empire TIME OFF with time and expense management tool.
- Empire CALENDAR increases productivity by creating a single point of entry through Microsoft Outlook to manage one’s email, calendar, timesheets, and expense reports. Learn more about Empire’s Microsoft Integration capabilities.
Empire RESOURCE enables users to match the appropriate resources to a project based on required skill sets, availability, location and more. A rich, graphical resource management UI allows viewing and drill downs on resource schedules and availability across geographies and functional units. Resource over/under capacity and conflicts are easily identified and fixed. A robust project-rates structure allows precise tracking of project financials—budgets, actuals and schedules—across the organization. View reported actuals and compare them to the original schedule in real time.
- Eliminate the confusion caused by multiple spreadsheets or manual calendar-based scheduling by driving users to one shared comprehensive data source.
- Start with project budgets and resource needs, and quickly find staff to fill open requests while tracking schedule against budget. After the project starts, compare schedules to reported actuals. Ensure projects run smoothly by creating multiple ‘What If?’ scenarios for new and ongoing projects.
- Compare historical and current schedules with actuals information to build a library of best practices.
- Better coordinate efforts across departments with an array of tools that alert staff to changes and updates in real-time.
Empire Financial helps bring every project to a profitable conclusion with robust billing and project accounting tools that are easily customizable for your business. We provide integrations with a full range of ERP systems including SAP, Microsoft Dynamics GP, and QuickBooks. Our integrations help eliminate duplicate data and vastly improve the quality of your financial management.
- Improve the quality and accuracy of your firm’s project-based financial analysis and management reporting by seamlessly integrating the Empire SUITE into any ERP system.
- Easily manage your general ledger interface by tailoring the Empire SUITE to your organization’s needs.
- Improve your cash flow with accelerated invoice processing and reduced administrative costs.
- Save time and resources by automating tasks, utilizing one-step accounts payable and employee reimbursement processing, and more.
- Bolster profitability by maintaining strict control of internal business processes and ensuring that processes adhere to company policies, industry best practices, client standards, and government regulations.
- Profit from seamless integration with the full suite of Microsoft products, including familiar office and productivity software such as Microsoft Office™, Microsoft Project™, Microsoft Project Server™ and Microsoft Outlook™. Learn more about Empire’s Microsoft Integration capabilities.
Empire CRM’s features promote meticulous project planning and efficient delivery so your projects remain on track, successful, and profitable.
- Empire CRM’s Import feature will load your existing contact information with ease.
- Tag your contacts with keywords to facilitate flexible and easy access.
- Attach documents to your activities.
- Schedule telephone calls, emails, meetings, demos, follow-ups using CRM’s Activity feature.
- Check your activities, see your notes and access attached documents within a single view.
- View your activities calendar by day, week, month or year.
- Email reminders alert you to upcoming activities.
- Easy access to employees’ contacts and notes eliminates redundancies and miscommunication.
- Contacts and opportunities can be easily linked with Empire PROJECT for a seamless transition from prospect to opportunity to client to repeat business.
- Empire CRM seamlessly integrates your existing Microsoft Office tools and the Empire SUITE so information is stored centrally and consolidated in one platform.
- Empire CRM can be customized to support your company’s complex requirements across the entire organization so your employees work efficiently and support your business, and your customers’ businesses, flawlessly.
"Empire CRM keeps us abreast of our customer needs, activities, important documents, and key information, all in one place! The CRM Tool also allows our employee team members to share every detail about any customer they are permitted to view, all in real time. I’m very pleased with this product since it’s functionally rich, while being intuitive and easy to use." Michael G. Grottola, President, MGG Consulting, LLC
- 24/7/365 access
- No server or infrastructure requirements other than a web browser.
- Supported browsers include Internet Explorer, Chrome and Safari.
- No internal IT support required.
- Little to no training required.
- Two-way integration between project managers and employees enables critical Estimate to Complete updating and stores the information for review and analysis. At-risk projects can easily be determined during the project—not just after the project is over budget.
- Auto-population capabilities notify staff members of project assignments, the estimated hours required for the project, and the projected completion date.
- Built-in Dashboard Capability empowers managers with a comprehensive overview of a project’s progress, so adjustments can be made quickly if necessary.
- Empire Project integrates with Empire Time, Empire Resource and Empire Financial for robust accounting of every project detail.
- Empire Project can be seamlessly integrated with Microsoft Project, Project Server or Outlook for flexible project planning. Learn more about Empire’s Microsoft Integration capabilities.
"WSG’s cloud-based Empire SaaS has been great for Atlantis Healthcare. The simple, easy to use time sheet makes it a breeze for our global staff to get their time entries posted without delays or problems, and the interface itself is bright, contemporary and customizable. WSG’s staff is professional, knowledgeable and just as committed to our success as we are. We highly recommend WSG and Empire SaaS for any firm looking for a powerful, yet usable and easy to configure, professional services application." Amanda Patterson, Group Finance Manager, Atlantis Healthcare
- Supports time and expense data entry using web-based software, our Empire MOBILE application, and through our Empire CALENDAR add-in to Microsoft Outlook.
- Auto-population of timesheets with scheduled work, personal time off and holidays.
- Email notifications for time and expense sheets including those due, rejected and/or late.
- Configurable automated rule/policy checking on time and expense submissions.
- Electronic submission of time and expenses, including scanned expense receipts.
- Captures expenses in incurred currency, converts to employee reimbursement currency and into the project’s contract currency.
- System can be configured to capture and process VAT information through billing and reclamation.
- Employee time off module available.
- Integration with financial and human resources systems.
- Empire TIME is easily customizable to meet your complex business requirements and can be quickly implemented for both on-site and hosted solutions.
- Employee time-off types, both paid and unpaid, configured according to your organization’s requirements.
- Apply optional rules regarding minimum and maximum days notice for making requests and whether the requested time off can exceed the accrued hours
- Time-off requests and approvals may be made using our web-based user interface, a mobile application or through email.
- Scheduled time-off and reported absences are automatically added to user timesheets.
- Separate treatment for employee absences from time-off requests.
- Manage employee’s time-off accruals, adjustments, and end-of-year balances/carry-forwards.
- Employees and managers can view and report time off hours earned, taken, scheduled, and hours still available for use.
- Empire CALENDAR offers a single point of entry through Microsoft Outlook™ to manage your email, calendar, timesheets, and expense reports.
- Microsoft Outlook users can complete their timesheets without leaving Outlook.
- "Smart List" search functionality provides easy and quick identification of clients and projects for time and expense entries.
- Supports both on and offline time and expense entry
- Meeting notices can include all of the necessary timesheet details such as the client, project, task, duration and location. When a user sends out a meeting notice to another Empire CALENDAR user, the participants’ calendars will automatically include all the Empire TIME information entered in the meeting invitation.
- With Empire CALENDAR, when you copy an Outlook event, all the Empire TIME information, will be copied. No need to re-enter all the information your timesheet requires; it’s populated for you automatically.
- Delegation functionality allows one user to manage timesheet entry for multiple users within Outlook.
- Empire CALENDAR helps ensure your timesheets are more accurate and complete, which means better data, better reporting and could even lead to more billable time and a fatter bottom line.
- Timesheet entries can differ from meeting duration to reflect breaks or travel time.
- Meetings and appointments can be uploaded to Empire Resource and scheduled activities can be downloaded to Outlook for seamless two-way integration. Learn more about the Empire SUITE’s integration capabilities.
- Quickly and easily install Empire MOBILE by downloading the app to your device and completing the install from the web timesheet with just a couple of clicks. Choose your skin to personalize your installation.
- Use your locations and contacts to automatically calculate From and To distances for easy mileage entry.
- Customizable and configurable rules take the hassle out of per diem entry and ensure compliance with company and customer policies.
- Automatic download of your incurred credit card expenses to your mobile device whenever you connect to the server. Based on your schedule and usage, we’ll even guess which client, project and expense type to use, which makes expense entry fast, simple and easy.
- Empire MOBILE’s Resourcing portal lets you know your project assignment details when you’re away from your computer. View and approve employee time off requests using our TIME OFF portal.
- Review and approve employee time and expense entries right from your mobile device.
- Works on Apple iOS and Android-based mobile devices, smartphones and tablets. Empire MOBILE effortlessly supports multiple devices per user and keeps them all in sync.
- Supports both connected and offline entry. Synchronize data automatically or on demand, so your content is always up to date.
- System administrator customizable text strings, so labels and content always reflect the way your business works.
- Available languages include English, Spanish and German, with more choices soon to follow.
"Gabriel, Roeder, Smith & Company has been using various modules from the Empire Time software solution for the past 15 years. It is our primary tool for tracking time and expenses within our various business lines and we rely on the reporting mechanisms for our performance based metrics. We are pleased with many of the options WSG has continued to incorporate into its Empire Time software and are planning to adopt many of the advancements in hopes of gaining additional processing efficiencies." Christine Scheer, CFO, Gabriel Roeder, Smith & Company
Resource Management Features
- Aggregate schedules across thousands of projects or resources at any level of the organization and drill down to areas of interest. View schedules in monthly, weekly, daily, or fiscal periods.
- Assign roles to projects until they are ready to staff. Role assignments have rates and dollar amounts associated with them and can be used to create an initial budget for a project.
- Drag and drop resources on projects to create assignments, and move assignments from one resource to another.
- When integrated with Empire TIME software, users can utilize the project schedule to create the project budget, compare actuals to schedule to project budget, auto-populate timesheets with assignment information, and more.
- See total resource capacity and availability by resource type, office, cost center or other user-definable criteria.
- See the financial implications of staff scheduling choices: view revenue, cost values and allocated hours.
- See forecast information including the total estimated cost and the projected revenue at completion—with or without contingencies.
- Intelligent Team Search functionality can find multiple resources for an assignment based on your prioritized, configurable criteria.
- Security permissions control which users can update the published schedule.
- The user-configurable dashboard provides tools to monitor projects and identify problems while there is still time to make adjustments.
- Create detailed budgets for hours, revenue, and cost by uploading schedules into Empire’s web-based budgeting tool.
- Use our Copy Project feature to create schedules based on either schedule or actuals. You can copy schedules from one year to the next for hundreds or even thousands of projects at a time.
- Determine optimal resource schedules across the organization by creating and evaluating different views based on project status, resource availability and start dates.
- Gather and analyze client, project resource, and task information to gain business insight.
- Integrate with Empire CALENDAR to automatically synchronize an employee’s schedule into their Outlook calendar. Allow employees to update the plan by making changes in their personal Outlook calendars.
- Seamless integration with Empire TIME and Empire CALENDAR, and Microsoft Project™. Project Server™ enables coordinated efforts across company divisions. Learn more about Empire SUITE’s integration capabilities.
"With Empire Resource, I know who's on the bench, I know who's booked and I know when staff is not available because of vacations or other reasons. No more conflicting email threads, spreadsheets and post it notes about who's supposed to be where and when. And with the Calendar plug-in, our Outlook calendars include our schedules and everyone is up to date." Janine Zirrith, Firm Administrator, Wilkin & Guttenplan
- We have completed integrations with SAP, Oracle, PeopleSoft, Epicor, Agresso, Microsoft Dynamics GP and many others.
- Nearly 100 different transaction types covering WIP, Chargebacks, Revenue, Cost, Reserves, and other transactions are available for easy configuration and upload to your ERP system.
- Configure transaction types to reproduce your current account structure, and leverage our general ledger interface—which can handle inter-company transactions, multi-currency transactions and account number differences between your legal entities—to provide more detailed information in your general ledger.
- Creating invoice vouchers for approved employee expenses can be fully automated and customized by time, type, system and more.
- Seamless, out-of-the-box integration with Microsoft Dynamics™ AX, Microsoft Dynamics GP and QuickBooks. Learn more about Empire’s Microsoft Integration capabilities.
"We’ve used Empire Suite, for more than a year now and we’re very happy with the software. We have consultants and employees all over the U.S. and the cloud-based UI enables our team to get their time and expenses posted wherever they are. Our team especially likes the ability to attach a photo of the receipt to the expense report. No need to hold up expense reimbursement processing while receipts make their way across the country via snail mail. Invoicing from Empire SUITE is easy and we’re able to get our invoices out quickly, which helps our cash flow."Megan Dagiantis, Director of Operations, Independent Catalyst